Last updated 11 October 2026
Southpay Digital Solutions is committed to resolving every complaint quickly and fairly. This policy explains how to raise a complaint and how we handle it.
Level 1: Customer Support
Contact our support team first:
- Email: southpaydigital@gmail.com
- Phone: +91 9900000001
- Retailers can also raise a complaint from their SouthPay login.
Please share your registered mobile number, the order ID / transaction reference, date, amount and a short description of the issue.
We acknowledge complaints within 48 hours and aim to resolve them within 7 working days. Where a bank, telecom operator, biller or payment gateway is involved, resolution may follow their timelines, and we will keep you informed.
Level 2: Grievance Officer
If your complaint is not resolved within 7 working days, or you are not satisfied with the resolution, write to our Grievance Officer at the address below with your complaint reference:
Grievance Officer Southpay Digital Solutions 36, Vidhya Lakshmi Street, Lakshmi Nagar, Mudichur, Chennai, Tamil Nadu, India – 600048 Email: southpaydigital@gmail.com
The Grievance Officer will respond within 15 days of receiving your escalation.
What We Need From You
- Never share your password, transaction PIN or OTP when raising a complaint. Our team will never ask for them.
- Keep the order ID and any receipt or SMS for the transaction.
Bill Payment Complaints
Complaints about bill payments made through the Bharat Bill Payment System (BBPS) are also tracked under the BBPS complaint process, and you will receive a complaint reference number.